TERMS & CONDITIONS

1.0 Website Use

All photographs on www.elitestudio.ng website are the property of Elite Studio Nigeria.

For the avoidance of doubt, all copyright of the photographs is owned absolutely by Elite Studio Nigeria (TopYouGo Digital Solutions Limited) within the provision of the Copyright Act with the exception of Stock Photos which we have full permission to use.

Photographs on the website and the blog are for demonstration of the photographer’s work only.

We respectfully remind you that it is contrary to this Terms and Condition to copy or allow to be copied photographically, electronically or by any other means any photograph without the express permission of Elite Studio Nigeria. Likewise, the photographs may not be in any way modified, and no derivative work may be made from the images without the permission of Elite Studio Nigeria.

All the information is correct at the time of being published on the website. Elite Studio Nigeria retains the right to change any information on the website without notice.

2.0 Supply of Services

Elite Studio Nigeria shall supply services to its clients in accordance with what is agreed in writing, in all material respects.

Elite Studio Nigeria shall use all reasonable endeavours to meet any performance dates specified in the agreement or as subsequently agreed by Elite Studio Nigeria in writing, but any such dates shall be estimates only and time shall not be of the essence for performance of the Services.

Elite Studio Nigeria shall have the right to make any changes to the services which are necessary to comply with any applicable law or safety requirement, or which do not materially affect the nature or quality of the services, and Elite Studio Nigeria shall notify clients in any such event.

Elite Studio Nigeria warrants to clients that our services will be provided using reasonable care and skill.

3.0 Photo Shoot Gift Booking

When booking a photo session, you agree to the following terms and conditions:

Date and time are to be agreed with Elite Studio Nigeria.

Digital files from a photo shoot remain the property of the Photographer. For the avoidance of doubt, all copyright in the images are owned absolutely by the Photographer within the provision of the Copyright Act.

A non-refundable booking fee of specified value shall be paid in order to secure the date and time for a shoot. The remainder (total services and products price less booking fee) shall be paid any time before or on the day of the photo shoot.

Additional photographic services or products shall be paid for in full at time of ordering.

4.0 Delivery Policy

Prints and DVDs may be sent using standard courier services upon payment of agreed delivery cost. Other products, such as frames or photo books may be required to be collected from the studio due to the fragile nature of the products or value of their content. In this case, collection must be made by appointment.

5.0 Cancellation Policy (Photography Services)

In the event that you do need to postpone your already booked photo shoot or studio session, we require 7 days’ notice or a cancellation charge, equivalent to your booking fee, will apply.

Elite Studio Nigeria will always try to accommodate changing schedules and will be happy to refund or postpone any session if cancelled or rescheduled within the notice period.

Because of bespoke and customised nature of our photographic products (prints, photo books, albums, frames etc.), after the photographic product order has been placed, it cannot be cancelled.

6.0 Return and Refunds Policy

Once the photographic products have been checked, collected and signed for at our studio, no returns will be accepted, nor will any refunds be done by Elite Studio Nigeria.

In case of delivery of photographic products to the client by post, any complaints regarding an issue with photographic products such as manufacturer’s fault/defect shall be sent to Elite Studio Nigeria in writing within 14 days of receipt of the products, along with the faulty photographic products. Elite Studio Nigeria will rectify the problem and endeavour to supply the photographic product to the client as soon as possible. After the 14-day period, no returns on photographic products will be accepted and no refunds will be made by Elite Studio Nigeria.

7.0 Cancellation Policy (Meeting Room and Photo Studio)

We understand that circumstance beyond your control may warrant an unavoidable last-minute cancellation. To ensure the fairest use of our meeting room for all customers, our cancellation and refund policy are stated below.

The Organisation (or individual if the booking is not on behalf of an organisation) in whose name the booking is made, unless otherwise stated, will be considered the Client, and hirer and by confirming the booking with Elie Studio Nigeria agrees to the cancellation policy described here.

7.1 Cancellation by Client:

– If the Client wishes to cancel a booking, the client must provide the Elite Studio Nigeria with a notice of cancellation. Cancellation shall be effective immediately if cancellation notice is received within working hours of 9.00am and 5.00pm, Monday to Friday. Any notice of cancellation received out of these hours or on public holidays shall be deemed made on the next working day.

– If the Client cancels a booking, Elite Studio Nigeria will charge a cancellation fee. This cancellation fee shall be a percentage of the payable meeting room hire fees.

– In addition to the cancellation fees due, the Client must reimburse Elite Studio Nigeria (on an indemnity basis) for any expenditure incurred in respect of any cancelled booking including (but not limited to) any costs or charges as a result of having to make consequential cancellation of its own arrangements with third parties in relation to the booking.

– Elite Studio Nigeria will reimburse the Client any due cancellation fees within 7 days.

7.2 Cancellation Fees and Refund Policy

If the booking organiser cancels a confirmed room booking, the following charges will be applied:

– No Shows (if a Client does not show up as per booking) = No refund is issued

– 0 – 2 days’ notice = 100% of the booking will apply (No refund is issued)

– 3 – 7 days’ notice = 50% of the booking will apply (50% refund is issued)

– 8 – 14 days’ notice = 25% of the booking will apply (75% refund is issued)

– 15 or more days’ notice = Full (100%) refund is issued

7.3 Cancellation by Elite Studio Nigeria:

Elite Studio Nigeria may cancel the booking:

– if the booking might prejudice the reputation of Elite Studio Nigeria;

– if Elite Studio Nigeria becomes aware of any deterioration in the Client’s financial situation such that Elite Studio Nigeria reasonably considers the Client may not be able to fulfil its material obligations under the Agreement; or

– if the Client fails to pay any sum when due.

Elite Studio Nigeria may charge the cancellation fees provided in the Clause 7.2 above in the event of any cancellation under Clause 7.3.

8.0 Force Majeure

For the purposes of this Terms and Conditions, Force Majeure Event means an event beyond the reasonable control of Elite Studio Nigeria including but not limited to strikes, lock-outs or other industrial disputes (whether involving the workforce of Elite Studio Nigeria or any other party), failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or subcontractors.

Elite Studio Nigeria shall not be liable to the client as a result of any delay or failure to perform its obligations under their contract as a result of a Force Majeure Event.

If the Force Majeure Event prevents Elite Studio Nigeria from providing any of the Services for more than two weeks, Elite Studio Nigeria shall, without limiting its other rights or remedies, have the right to terminate the contract immediately by giving written notice to the Client.

9.0 Complaints

Please address any complaints to Elite Studio Nigeria by email or in writing to the address below. We endeavour to respond to any complaint within one working day.

 

Customer Service Contact Information:
Elite Studio Nigeria
2nd Floor, Wuraola House
82, Allen Avenue Ikeja
Lagos, Nigeria
Tel:  +234 (0) 7017180353
Email: hello [@] elitestudio.ng